Internet connection service

The time it takes to get your internet connected at your new home in Australia depends on several factors, such as the type of connection, the availability of technicians, and the demand for services in your area. If you already have an NBN connection at your house it’s usually fairly quick and easy. Other options can also speed up the process but if you need a new NBN connection it can take a few weeks so again it’s better to book this in at least a few weeks in advance so on the day of moving in, you can Netflix and chill 😉

We don’t like sitting on the fence but the real answer is partly. While you can, and should, arrange the internet before you move in with your ISP there are things you won’t be able to do until you are in the property. For example, unless you have a really friendly vendor or tenant, you are unlikely to be able to setup your own router and have your internet up and running before you move in. Also, if technicians need access to the property this may need to wait until you move in.

Absolutely! Most ISPs allow you the flexibility to select the connection date for your new address. However, a potential hiccup arises if technicians require access to the property. In cases where you’re not yet residing there, you might need to coordinate property access through your agent or landlord, but this is only necessary under specific conditions. Therefore, planning ahead is crucial to ensure a smooth transition.

Start by checking your address to find out if the NBN is available at your new home. Happly will ask you this when you select internet. Next, choose a plan and a provider that works for you. Arrange an installation date and then once you’ve been notified the NBN has been setup, install your modem and follow the instructions to connect to the internet. Voila!  Now you can watch reruns of Friends to your hearts content.

Any nbn supplied equipment needs to stay at your current address – please do not take it with you. This is a legal requirement. The nbn equipment is registered to the specific address, therefore will not work or be compatible with your new premises. It also can’t be sold as it always remains the property of NBN.

When you move, the electricity and gas should be working from the day you move in but unless you plan ahead (and even then) it’s not something you should necessarily expect from your internet service.

The reason is that technical issues can arise (for example sometimes an NBN installation may not work as expected). ALso there’s often a disconnect between the retailer and NBN Co which means NBN may not do the work required as fast as the retailer (or you!) may like.

To minimise any possible delays, make sure to tell your new ISP as far in advance of your move as possible.